Questions that we get asked a lot.

Q: How do you inflate the bouncy castle when you have delivered it? Will I be able to put it down?
A: Our bouncy castles are inflated using electric fan blowers. They are simply plugged in to a suitable socket in your house or out building, we supply long extension cables and power breakers with all castles so you don't need a socket nearby. To deflate the castle, simply unplug the fan and it will slowly collapse (make sure nobody is using the castle at the time!).

Q: What happens if its raining or particularly bad weather on the day of the booking?
A: If the weather is bad/raining then call us and we'll decide what to do or we may call you to say whether we will deliver or not. If we do deliver and it's not raining then a non refundable payment will be required at the time of delivery.

Q: How much space do I need for a bouncy castle?
A: The dimensions of our castles are shown in our gallery page, please also allow an additional 5 feet both back and front and at least 2 feet at the sides.

Q: What kind of access do you need when you deliver the castle?
A: The castles are wheeled in to position using a cart, so we will need a standard size path to get the castle in to your garden or venue. If you have a lot of steps or a tight entrance way, please let us know so that we can assess the access.

Q: Are you fully insured, if a child gets injured who's to blame?
A: We carry 2 million pounds worth of public liability cover, however as per our terms and conditions (click here) we cannot be held liable for any injuries caused whilst the castle is in your care. You are the sole person responsible for the castle and it's use and therefore should anything happen, you are liable to a claim as the hirer. Our Public Liability covers US against set up faults or faulty equipment etc.

Q: Is it possible to set the castle up on a slope?
A: Unfortunately we cant set up a castle on a slope, if you think there might be a problem, please mention this when you book with us and we'll try to assess the installation.

Q: How much notice to I need to give to book a castle?
A: As much notice as possible. During busy times we book up well in advance so let us know as soon as you have a date in mind, we will do our best to accommodate you.

Q: Do you charge for cancellation?
A: In most cases we don't charge a cancellation charge, so long as you give us some notice so that we can hire the castle out to somebody else. If you give us no or very little notice (other than for bad weather) then you may be liable to a charge.

Q: When the castle is delivered, do I have to set it up myself or do you do it?
A: The delivery person will completely set up the castle, give you a demonstration on how to use it safely and then leave it in your control. When we turn up to collect the castle, we will also dismantle it.

Q: How many children/adults are allowed on the castle?
A: Each castle has different limits, our Gallery page (click here) lists each castle and it's capacity. Please note children's castles should never be used by heavier adults, remember the hirer is responsible for any damage.

Q: Is there a discount for midweek hire?
A: The quick answer is YES, but during school holidays and certain other times, the castles will be full rate all week and weekend. Give us a call and we'll be able to advise you.

Q: Is it ok to put a bouncy castle on my lawn, will it cause much damage?
A: We actually prefer to put the bouncy castle on a lawned area. For safety reasons we must hammer in 6 securing pegs to hold the castle down during use. The castle will have a ground sheet placed under it so the grass wont come to any harm. The holes left over from the securing pegs will disappear after a few days. Please bring any underground wires or pipes to the delivery mans attention before setting up the castle.

Q: Can you put a bouncy castle on a concrete floor?
A: We prefer not to for safety reasons. if you have no alternative surface then please tell us this during booking so that we can arrange for sand bags to be in the vehicle when we deliver the castle. There may be an additional charge for this service.

Q: How long do I get the keep the bouncy castle?
A: We usually deliver the castles first thing in the morning and then collect them later on that day. If you want it for more than one day please mention this when you book, this will of course be reflected in the price.

Q: Do I have to pay a deposit to book a bouncy castle and at what point do I pay for the full rental?
A: At busy times we may ask you for a deposit to secure your booking. We ask for payment on delivery of the bouncy castle, this avoids us looking around for somebody to pay when we collect the castle.

Q: Am I allowed to hire this castle from you and then charge people to use the castle?
A: Yes you are, but you must bear in mind that you are in charge and must make sure that people who use the castle are safe, don't overload the castle to try to make extra money. As the hirer you are liable for any damages.